Tuesday, February 22, 2011
Asked To Speak On Cunstomer Service
You must treat each person as we would want to be treated and go that extra mile. The "Go Give" The "Then Some" the something that says "Yes! You are important to me and I appreciate you!" It seems to come natural to me as I don't even realize I'm even doing it. It just happens so naturally.
I like it when I'm greeted when I come to do business with you.
I greet everyone who comes by my path everyday With a smile or hello.
At the salon even those that don't come in get a "Big" hello and smile how are you today? from me.
Some just stop by to say hello and ask if there is anything they can pray for me today. Or how am I doing? I have built a repor with them.
So when I come to do business with you I like to receive a smile and hello How may I help you?
To me those are the basics to the start of good customer service.
Greet Preferable with my first name if you know it.
Listen (openly) Not with a closed mind.
Ask me Question so you know what I need help with (Obvious)
Empathize so I know you understand my concern and my need.
Address my issue in helpful and timely fashion.
Ask me more questions to see if you have helped me resolve my problem or that you understand what it is I'm in need of.
Offer additional help and services and just let me know that you are there for me.
Follow through with what you say. Don't leave the ball hanging on the end of the string dangling waiting for me. This is where the then some comes in the extra mile. Do the unexpected helpful over the top service.
Be genuine because we aren't stupid we know when people really want to be a service and when they don't.We can tell when you are just there for the pay check, the sell, the money.
I also like it if I'm doing business with you that you know a little about me that you ask questions the old fashion business how is the family? ask by name. Or if you know I travel ask about my latest travel. Whatever it is gardening etc... Make me the most important person in the world. At that given moment when you are doing business with me.
That you are genuinely interested in my life and me and what is happening in it. As if I'm apart of your extend family. The most important part of your business.
Send out cards on birthdays and Christmas and other important dates to me.
Offer me extra incentives to do business with you.
Let me know when you are having a sell. Send me out a flier.
What is the most important to you in customer service?